How to Make a Complaint

Last updated: October 2026

Crystalthird Roofing wants each homeowner to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template. It is not legal advice.

What You Can Raise

You can write to us about:

• How your call or contact with Crystalthird Roofing went
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If Your Issue Is With a Provider

Providers in our network are independent businesses. Each one answers for its own estimates, prices, work, warranties and customer service. If you have a problem with work on your home, start by talking to the provider directly. Keep a written record of what you say and what they say.

Still tell us. Feedback helps keep our network honest. A provider that keeps falling short of what we expect may be removed from the network. Please know that Crystalthird Roofing cannot settle contract disputes, refund money for a provider's work, or make choices for a provider.

How to File

Email contact@crystalthird.garden. Please include:

• Your name and how to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you recall
• The provider's name, if you know it
• A clear account of what happened and what you want us to do

What Happens Next

We will confirm we got your complaint by email, usually within a few business days. Then we will look into what happened. That may include talking to the provider. After that, we will write back with what we found and any steps we plan to take.

If You Are Still Unhappy

You can reply and ask us to take another look. You can also reach out to your state consumer protection office, your state attorney general, or your local Better Business Bureau. If the issue involves a licensed provider, your state contractor licensing board may be able to help too.

Contact

Email: contact@crystalthird.garden